Refund Policy

We want you to be happy with every download. This policy explains when we refund and how.

Digital content and your right of withdrawal

Because our art prints are digital and delivered straight away, you ask at checkout for immediate access and confirm that your 14 day right of withdrawal ends once the download is available. This is the standard rule for digital content in the EU and the UK.

When we refund

• A file is missing, damaged or does not open, and we cannot fix it within a reasonable time.
• The product is clearly different from its description.
• You bought the same product twice by mistake.
• You were charged but never received access to your download.

How to ask

Email support@printvelle.com within 30 days of your purchase with your order number and a short description of the problem. We reply within one working day and, where a refund is due, send it to your original payment method within 14 days.

Your statutory rights

This policy does not affect your rights under consumer law.